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Welcome to Golden Barley Aluminium Outdoor Patio Garden Furniture Help Centre |
Can't find your detailed order status?
This may be because:
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We need to finish processing your order.
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You may have entered the wrong order number. for example :please enter HG123456
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If you have paid by Cheque or wire transfer, We may not have received your payment yet* Please try again later within 48 working hours.
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Note! It can take up to 2 working days after you made your payment before we receive the money in our bank account and are able to process it. Order Status will update as soon as the payment is received
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All order status / order information will be uploaded to online order status system within 48 hours from date of order confirmed, It can take up to 48 hours for the data to transfer from our ordering system to the online status tool. As a result do not be alarmed if within this timescale no record is found, simply wait 48 - 72 hours and try again.
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Expect Dispatch and Delivery Time : 7 - 21 Working days / Business Days From Date of Order Payment Received.
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All Products are Flat-packed in boxes with assembling instructions and hardware provided.
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Order has been shipped - We will delete your order status information from our server database network within 48 hours if Order has been shipped, please logon to your account for more detailed order status.
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Maybe server is down so you can not find your order status online.
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Packing List and Invoice Will be Attached on the one of delivery Box.
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Your detailed order status will be updated every 24 to 48 hours.
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All delivers will be made during business hours, please make sure that someone will be available to receive it.
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Exporter & Importer Customers : Your order will be shipped within 35 to 60 working days from date of Letter of Credit
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Exporter & Importer Customers : Your Bill of Lading will be sent by our bank to your bank and Invoice, Packing List will send by our shipping agency.
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Our Company Logo and Products are Registered For International Trademark, Patented and Copyright Reserved,
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All PDF.files require that you have
Adobe® Acrobat® Reader
installed on your PC. You will need to have the
free Adobe Acrobat
Reader installed on your pc to be able to view and print PDF files
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Please Note: Due to the volume of orders received on a daily basis, Your order will be cancelled automatically within 24~48 Hours from date of order if the payment has not been received
- Please note : your online order status will update as soon as the payment is received
- Your estimated Delivery Date will change to Correct Date as soon as the payment is received,
